Privacy Policy

Effective Date: June 2026

Dragos Design Creative Ltd. respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, purchase our services, use our websites, forms, chat tools, AI calling services, SMS communication services, or interact with Beacon.

For the purpose of this Privacy Policy, “Dragos Design Creative,” “we,” “our,” and “us” refer to Dragos Design Creative Ltd. “Beacon” refers to our AI communication services operated by Dragos Design Creative Ltd., including AI calling, SMS communication, and AI chatbot services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, business name, email address, phone number, website URL, billing information, project details, form submissions, support requests, appointment details, communication preferences, and any other information you choose to provide.

We may also collect technical information automatically when you use our website, including your IP address, browser type, device information, pages visited, referring website, approximate location, analytics data, and other information collected through cookies or similar technologies.

When you interact with Beacon or another AI communication tool operated by Dragos Design Creative Ltd., we may collect call details, SMS messages, chatbot conversations, conversation transcripts, voicemail information, appointment information, lead details, and related communication records.

2. How We Use Your Information

We may use personal information to:

Provide our services.

Respond to inquiries.

Schedule appointments and consultations.

Manage projects and customer relationships.

Provide support.

Process payments.

Send service updates.

Operate and improve our website.

Operate Beacon and related AI communication tools.

Manage AI calling, AI chatbot, and SMS communication.

Follow up on missed calls, form submissions, quote requests, appointments, and support requests.

Maintain website security and spam protection.

Maintain business records.

Comply with legal, regulatory, carrier, and security requirements.

We may also use your information to send relevant updates about our services where permitted by law or where you have provided consent.

3. Beacon AI Communication Services

Dragos Design Creative Ltd. operates Beacon, an AI communication service used by businesses to answer calls, respond to website visitors, collect lead information, schedule appointments, send booking links, send appointment reminders, follow up on missed calls, provide support updates, and respond to customer inquiries through AI calling, SMS, and AI chatbot tools.

Beacon may be used by Dragos Design Creative Ltd. and by client businesses that use our services. When Beacon is used by a client business, messages may identify the client business and state that they are sent via Beacon. For example: “Sent on behalf of Precision Painting via Beacon. Reply STOP to unsubscribe.”

If you interact with a business using Beacon, your information may be collected and processed for the purpose of helping that business respond to your inquiry, schedule appointments, provide customer care, and communicate with you by phone, SMS, chatbot, email, or other approved methods.

4. AI Chatbots and Lead Collection

Our website may use an AI chatbot to answer visitor questions, collect lead information, and help visitors connect with our team. If you provide information through our chatbot, such as your name, email address, phone number, business details, project details, or questions, we may use that information to respond to your inquiry, provide support, schedule appointments, follow up with you, or improve our services.

Client websites that use Beacon AI chatbot services may also collect visitor information through chat interactions. In those cases, the client business is responsible for its own customer relationships, privacy practices, and legal compliance.

5. SMS Consent and Mobile Information

We may collect your mobile phone number when you submit a form, call a business number, request information, book a consultation, request a quote, become a customer, verbally agree to receive follow-up, use a chatbot, or otherwise provide your phone number.

By opting in to receive SMS messages, you agree to receive text messages related to customer care, appointment scheduling, missed-call follow-up, booking links, appointment reminders, quote requests, support updates, service updates, and other service-related communication.

SMS consent is voluntary and is not required as a condition of purchase.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP or by contacting us at:

Email: support@dragosdesigncreative.com
Phone: +1 519 800 8338

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with service providers, subcontractors, or technology providers only as needed to operate our business, deliver the requested services, support SMS functionality, comply with legal or carrier requirements, or protect our rights.

6. How We Share Information

We do not sell personal information.

We may share information with trusted service providers, subcontractors, and technology providers who help us operate our business, deliver services, host websites, process payments, manage customer communication, provide analytics, maintain security, protect against spam, or support Beacon. These providers are only authorized to use personal information as needed to provide services to us or to the relevant client business.

We may also disclose information if required by law, court order, government request, regulatory requirement, carrier requirement, business transfer, enforcement of our agreements, protection of our rights, or protection of the safety and security of our users, clients, service providers, or the public.

7. Payments

We use Stripe to process online payments. When you make a payment through Stripe, your payment information is processed by Stripe according to its own privacy and security practices. We do not store full credit card numbers on our website.

For Canadian clients, we may also accept e-transfer payments. Information included with an e-transfer, such as your name, email address, payment amount, and message details, may be used to process and reconcile your payment.

8. Website Analytics

Our website uses AnalyticsWP, a privacy-forward analytics tool, to help us understand website traffic and performance. We do not currently use Google Analytics or Google Tag Manager on our website.

Analytics information may include details such as page views, referral sources, device information, and general visitor activity. We use this information to improve our website, understand which pages are helpful, and evaluate the performance of our content.

9. Cookies, Spam Protection, and Website Functionality

Our website may use cookies or similar technologies to support website functionality, improve user experience, protect forms from spam, and understand website activity.

Our website is built with WordPress and Elementor. We may use website plugins and tools, including WP Armour, to help protect forms and reduce spam submissions.

You can adjust your browser settings to refuse or remove cookies, but some website features may not function properly without them.

10. Embedded Content and Third-Party Links

Our website may include embedded content from third-party services, including YouTube and Rumble videos that showcase websites and projects we have completed. Embedded content from other websites behaves in the same way as if you visited those websites directly. These third-party services may collect data, use cookies, track interactions, or apply their own privacy practices.

Our website may also showcase client projects and link to websites we have designed or worked on. We are not responsible for the privacy practices, content, security, or availability of third-party websites, client websites, video platforms, booking tools, payment processors, calendar tools, or other external services.

11. Client Business Use of Beacon

Client businesses that use Beacon are responsible for obtaining appropriate consent from their own leads and customers before sending SMS messages, using AI calling, using AI chatbots, or processing customer information through Beacon.

Client businesses are also responsible for maintaining their own privacy policies, terms, opt-in language, customer consent records, and compliance practices where required.

Dragos Design Creative Ltd. provides Beacon as an AI communication service and may process information on behalf of client businesses to provide the service.

12. Data Storage and Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, support security, and operate Beacon.

13. Your Choices and Rights

You may request access to, correction of, or deletion of your personal information by contacting us. We may need to verify your identity before completing certain requests.

You may unsubscribe from marketing emails by using the unsubscribe link in the email.

You may opt out of SMS messages at any time by replying STOP.

14. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

16. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Dragos Design Creative Ltd.
Website: https://dragosdesigncreative.com/
Email: support@dragosdesigncreative.com
Phone: +1 519 800 8338
Country: Canada