A time in your calendar.
Checks availability and books the confirmed appointment.
Beacon AI Calling By DDC
Your day is full.
Your phone
is covered.
Stay with the job, the customer, the people in front of you. Beacon answers 24/7, understands what’s needed, and gets the next step moving.
Your number. Your way of working. Set up and managed by us.
A call comes in.
A helpful voice.
A next step taken.
Same Beacon. A very different working day.
See it in
your world.
Pick a business below. Follow a call from the first hello to what happens next. These are examples of the workflows we can build around you.
Plumbers. Electricians. Roofers. Painters.
You’re on the job.
Beacon is on the line.
A new installation needs a booking. Water flooding a kitchen needs your attention. We build the right next steps around the way your business works.
The caller
A new kitchen faucet
Caller
“Could someone install a new kitchen faucet this week?”
Beacon
“I can check. There’s Thursday at 10 or Friday at 2. Would either work?”
Caller
“Thursday at 10, please.”
Beacon
“Great. I’ll take your details and confirm the appointment with you.”
Water flooding the kitchen
Caller
“There’s water coming out under the sink. It’s flooding the kitchen.”
Beacon
“I’ll get the on-call person for you. What’s the address and the best number to reach you?”
Caller
“I can give you both. Can you put me through?”
Beacon
“Yes. I’ll explain what’s happening while I try to connect you.”
02 / Beacon understands
Your knowledge.
Your next steps.
Services, service area, appointment types, and your rules for urgent calls.
Approved by you
A useful next step
The details in your CRM.
The job, contact details, and notes go where your team needs them.
The right person, if it’s urgent.
Reported emergencies can follow your agreed on-call route.
Recognises an urgent situation.
Reported flooding follows the urgent-call rules you’ve agreed with us.
Gets the essential details.
Collects the location, contact number, and what’s happening.
Calls your on-call person.
Briefs them, then connects when they accept. If unavailable, takes a message.
After the call / Your private dashboard
Kitchen tap installation · Thursday, 10 am · Details confirmed
Reported flooding · Address and callback number collected · On-call handover
SummaryTranscriptRecording, when enabled
A welcoming voice, beyond Sunday.
The office is closed.
The welcome stays open.
From a first visit to finding a small group, a helpful conversation can make someone feel at home. Beacon connects people with the information and next steps your church has ready.
The caller
A question about an upcoming event
Caller
“Is the community dinner on this week?”
Beacon
“Yes, the church calendar has it this Thursday at 6. Would you like the registration link?”
Caller
“Yes, could you text it to me?”
Beacon
“Of course. What number should I send it to?”
02 / Beacon understands
Your knowledge.
Your next steps.
Your church’s approved information, connected event calendar, and small-group directory.
Approved by you
A useful next step
Current event information.
Looks up what’s happening from your connected church calendar.
The registration link, sent.
Texts the right link when the caller asks for it.
Help finding their people.
Looks up small groups and passes enquiries to the right team.
After the call / Your private dashboard
Community dinner enquiry · Registration link requested · Follow-up recorded
SummaryTranscriptRecording, when enabled
Give the person in your chair your full attention.
Stay with your client.
Let Beacon greet the next.
Appointments, opening hours, a question about your services. Beacon can help while you’re in the middle of someone’s visit, with booking rules and answers you’ve approved.
The caller
A new appointment enquiry
Caller
“Can I book a haircut for Saturday?”
Beacon
“I have an opening at 11. Would you like that time?”
Caller
“Yes, that works.”
Beacon
“Lovely. Let’s take your details and confirm your appointment.”
02 / Beacon understands
Your knowledge.
Your next steps.
Your services, appointment lengths, prices you share, and booking policies.
Approved by you
A useful next step
An appointment, confirmed.
Offers the appointment types and availability you make available.
The right expectations.
Answers service and policy questions using your approved information.
A useful record for your team.
Keeps the caller’s confirmed details and request together.
After the call / Your private dashboard
Haircut appointment · Saturday, 11 am · Details confirmed
SummaryTranscriptRecording, when enabled
When your hands, and tables, are full.
You look after the room.
Beacon takes the call.
Opening hours, group enquiries, a message for the manager. Give callers a useful answer while your team looks after the people already at the table.
The caller
A group booking enquiry
Caller
“Could we bring a group of twelve on Friday?”
Beacon
“I can take the details for the team. What time were you hoping for?”
Caller
“Around 7, if possible.”
Beacon
“Let’s take your name and number so the team can confirm what’s available.”
02 / Beacon understands
Your knowledge.
Your next steps.
Opening hours, group booking policies, and the information your team approves.
Approved by you
A useful next step
The enquiry, gathered.
Takes the group size, preferred time, and contact details.
A clear message for the team.
Sends the request to the right place for someone to confirm.
A manager when needed.
Briefs your chosen team member before connecting the caller.
After the call / Your private dashboard
Group of 12 · Friday, around 7 pm · Team to confirm availability
SummaryTranscriptRecording, when enabled
Illustrative conversations, not real callers. Bookings, messages, live information, and urgent-call routes depend on the connections and rules we set up with you.
The conversation is just the beginning
Less passing
details around.
The lead in your CRM. The appointment in your calendar. The registration link in someone’s hand. We connect the conversation to the tools you already use.
We confirm your systems and the workflow together. Depending on the connection, we use an API, Zapier, or Make.
One helpful conversation.
Your calendar
Google, Microsoft and more.
Your CRM & business tools
DripJobs, and the systems your team works in.
Your church information
Planning Center, CCB, and your church’s connected calendars and small groups.
After the conversation / Your private dashboard
Listen, read, or get the gist.
Recorded calls include audio, a transcript, and a short summary. Recap emails go to your chosen inbox.
Keep your answers current.
Review, preview, and publish your approved information in the dashboard, with a history of changes. Or tell us what's new and we'll help.
See what you're using.
Track your monthly AI call minutes. Once a call is transferred to your team, that time stops counting toward your plan.
A good handover changes everything
You hear why.
Then you say hello.
When a caller asks for a person, Beacon calls your team and explains who’s calling and why. You decide whether to take it. No walking into a conversation cold.
- The caller waits while Beacon calls your team.
- You hear a brief explanation and choose to connect.
- If you decline or don’t answer, Beacon takes a message.
Try the handover / Illustrative example
Caller
Your team
Beacon, to your team
“A caller would like to discuss a quote. I have their details. Would you like me to connect you?”
Your team hears the context. The caller stays on hold.
You’re connected. Beacon brings the caller through. Your time on the call doesn’t count toward AI minutes.
The caller is looked after. Beacon explains you’re unavailable and takes a message for your team.
Calls in more than one language
They switch languages.
So does Beacon.
Your greeting can stay in English. When a caller answers in another language you’ve set up, or asks for one, Beacon carries on in that language and switches back if they do. It works from the same approved information, so there’s no second script to write.
- Set up for the languages your callers actually use
- Try each one in your private preview before launch
- Already built: a bilingual English and Ukrainian assistant
Incoming call / Illustrative example
Beacon
“Thanks for calling. This is Beacon, how can I help?”
The caller replies in
Caller
“Could someone install a new kitchen faucet this week?”
Beacon stays in English
Beacon
“I can check. There’s Thursday at 10 or Friday at 2. Would either work?”
Caller
“Bonjour, est-ce que quelqu’un pourrait installer un nouveau robinet de cuisine cette semaine?”
Beacon continues in French
Beacon
“Je vérifie. J’ai jeudi à 10 h ou vendredi à 14 h. Est-ce que l’un des deux vous convient?”
Caller
“Hola, ¿alguien podría instalar un grifo nuevo en la cocina esta semana?”
Beacon continues in Spanish
Beacon
“Déjeme revisar. Hay espacio el jueves a las 10 o el viernes a las 2. ¿Le viene bien alguno?”
Caller
“Добрий день, чи може хтось цього тижня встановити новий кран на кухні?”
Beacon continues in Ukrainian
Beacon
“Зараз перевірю. Є четвер о 10:00 або п’ятниця о 14:00. Вам підходить один із цих варіантів?”
Caller
“你好，这周能找人来装一个新的厨房水龙头吗？”
Beacon continues in Mandarin
Beacon
“我帮您查一下。周四上午10点或周五下午2点都有空，您看哪个时间方便？”
A conversation says more
Now hear
the real thing.
This is DDC’s own Beacon. Ask about what you’ve just seen, tell it about your business, or find a time to talk with Graham. Talk or type, right here.
Something to ask / Trades & construction
“How would you handle an urgent call while I’m on a job?”
Something to ask / Churches
“Could you help someone find a small group or register for an event?”
Something to ask / Salons & studios
“How would booking work with the calendar we already use?”
Something to ask / Restaurants
“How could you help with group enquiries during a busy service?”
Want to talk it through?
Beacon can book a call with Graham.
We work through it with you
Your assistant.
Our care and attention.
We read your website, ask useful questions, and build Beacon around how your business actually works. Then we keep refining it as things change.
01 / Get to know your business
Start with the right information.
We agree the greeting, approved answers, languages, contact people, and what should happen with different kinds of calls.
02 / Try it together
Hear your own assistant before launch.
A private browser preview lets you try conversations with your business details. Those previews don't send messages, book appointments, or use your call minutes.
03 / Connect your line
Keep the number people know.
Forward calls to your Beacon line. Depending on your phone system, that can be all calls or just busy and unanswered ones. We test on the real line before launch.
04 / Keep it useful
A service that stays involved.
We help fine-tune answers and routing as your services, team, and customer questions change.
A plan for your calls
Useful minutes.
Real support.
Every plan includes your website chatbot and ongoing tuning by DDC. Choose the minutes that fit your business.
Canadian pricing · CAD
100 AI minutes / month
$199 CAD / month
$0.75 CAD per extra minute
Website chatbot included
200 AI minutes / month
$279 CAD / month
$0.75 CAD per extra minute
Website chatbot included
300 AI minutes / month
$349 CAD / month
$0.60 CAD per extra minute
Website chatbot included
One-time setup: $1,000 CAD on every plan. Your business brief, approved knowledge, routing, connections, and testing.
All prices in CAD. Taxes extra.
US pricing · USD
100 AI minutes / month
$159 USD / month
$0.60 USD per extra minute
Website chatbot included
200 AI minutes / month
$219 USD / month
$0.60 USD per extra minute
Website chatbot included
300 AI minutes / month
$279 USD / month
$0.45 USD per extra minute
Website chatbot included
One-time setup: $749 USD on every plan. Your business brief, approved knowledge, routing, connections, and testing.
All prices in USD. Taxes extra.
Only time the AI handles a call counts. Time after a transfer to your team and private preview conversations don't use your included minutes.
Good questions
A little more
before we talk.
Do I have to change my phone number?
You can keep your existing number and forward calls to your Beacon line. Forwarding all calls, or just busy and unanswered calls, depends on your phone system. Moving your existing number over to Beacon isn't currently offered.
Can Beacon work with my calendar or CRM?
Yes. We set up appointment booking with connected calendars, including Google, Microsoft and more, and can connect call details to your existing CRM. Depending on your tools, we use a direct API connection, Zapier or Make. Tell us where your leads, notes and bookings need to go; we'll confirm the workflow and scope on a call.
What happens when it doesn't know an answer?
Beacon works from your approved business information. When an answer is missing, it says so and offers to take a message for your team.
Are calls recorded?
Recording is on by default, with a notice at the start of the call. Your business can switch recording off in the dashboard. Recordings are kept for 90 days by default; you can keep important calls longer or delete them.
Will callers know it's AI?
If a caller asks, Beacon identifies itself as an AI assistant.
Can Beacon speak other languages?
Yes. English is standard, and Beacon can also talk with callers in the other languages your customers use. It can greet in English and carry on in the caller’s language. We set up and test each language with you before launch, and we’ve already built a bilingual English and Ukrainian assistant.
Is the website chatbot extra?
No. Every AI Calling plan includes the Beacon website chatbot at no extra cost. It shares the approved knowledge and private dashboard with your phone assistant.
Let's hear about your working day
Who calls you?
Let's start there.
Tell us what people ask, when calls get missed, and which tools you already use. We'll work out a useful setup together.